Terms and Conditions

Terms and Conditions — Obsidian Vault

Welcome to Obsidian Vault. By placing an order on our website, you agree to the following terms and conditions.

1. Products

Obsidian Vault offers Pokémon cards, graded cards, sealed products, accessories, and other collectible items.

We do our best to keep our inventory updated at all times. However, some cards or products may be sold on other platforms, at card shows, during live sales, or through direct transactions before the website is updated.

2. Product Availability

All products listed on the website are subject to availability.

Obsidian Vault reserves the right to cancel any order if an item has already been sold and the website has not yet been updated at the time of purchase. In such cases, the customer will be notified and fully refunded for the unavailable item.

3. Product Images

The images displayed on our website are primarily for presentation purposes.

The card images shown on the website are not necessarily the exact cards currently in stock. In many cases, they are stock images or representative visuals.

If you would like to see photos of the actual card before purchasing, you must contact us through our Instagram at @obsidian_vault.mtl so we can send you real photos of the available copy or copies.

4. Pricing

All prices listed on our website are in CAD unless otherwise stated. Prices may change at any time without notice.

5. Payment

Payment must be completed at checkout using the payment methods accepted on the website.

6. Orders

Obsidian Vault reserves the right to refuse, limit, or cancel any order at its discretion, including in cases of:

  • inventory errors
  • pricing errors
  • suspected fraud
  • product unavailability

7. Raw Cards and Graded Cards

Graded cards are sold according to the grade assigned by the grading company.

Raw cards are sold according to the condition stated in the product listing when available. While we do our best to describe each item accurately, condition assessment may vary depending on the collector.

8. Shipping Territory

At this time, we only accept orders within Canada.

9. Limitation of Liability

Obsidian Vault is not responsible for delays, losses, damages, or delivery issues caused by the shipping carrier once the package has been handed over, except where required by applicable law.

10. Contact

For questions regarding orders, availability, or photo requests:

 

Shipping Policy

Shipping Policy — Obsidian Vault

We carefully package all orders to help ensure the safest possible delivery experience.

Processing Time

Orders are generally prepared and shipped within 2 to 7 business days, unless otherwise stated.

Shipping Area

At this time, we only ship within Canada.

Delivery Times

Delivery times vary depending on:

  • destination
  • carrier
  • time of year
  • external conditions outside our control

Estimated delivery times provided by shipping carriers are not guaranteed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Obsidian Vault is not responsible for delivery issues caused by incorrect address information entered at checkout.

Lost or Delayed Packages

Once a package has been handed to the shipping carrier, shipping times and handling are largely under the carrier’s control. We will do our best to help in the event of a delay or issue.

Unique and One-of-One Inventory

Because many of our products are unique collectible items, there may be rare cases where an order must be canceled before shipping if the item was sold elsewhere before the website was updated. In that case, the customer will be fully refunded.

Return and Refund Policy

Return and Refund Policy — Obsidian Vault

Due to the nature of collectible cards, graded cards, and sealed products, all sales are final, except in the case of an error on our part.

No Returns for Change of Mind

We do not accept returns or refunds for:

  • change of mind
  • personal condition expectations
  • market fluctuations
  • buyer’s remorse after purchase

Returns Only in Case of Error

A return or refund may be considered only if:

  • the wrong item was sent
  • the order does not match what was purchased
  • there was a clear error on our part

If this happens, the customer must contact us within a reasonable time after delivery and provide:

  • their order number
  • a description of the issue
  • clear photos

Graded Cards

Graded cards are sold according to the grade assigned by the grading company. We do not accept returns or complaints regarding the assigned grade.

Product Photos

The photos shown on the website are not necessarily the exact cards in stock. If you want to see the real card before purchasing, you must request photos through our Instagram at @obsidian_vault.mtl.

Obsidian Vault was built from a simple idea: to create something that truly reflects the way we experience the Pokémon hobby.

Like many collectors, we started with passion. The nostalgia, the excitement of opening sealed product, the hunt for the right card, the satisfaction of finding a piece we had been chasing for a long time, the energy of trades, card shows, and conversations between collectors. But over time, my partner and I realized that something was often missing from the experience offered by the market: more consistency, more care, more presentation, and above all, a more complete collector-focused approach.

That is what pushed us to launch Obsidian Vault.

From the very beginning, our goal was never just to sell cards. We wanted to build a brand that reflects a broader vision of the hobby — one that understands the emotional value, visual appeal, and market significance of a collection. A brand designed for collectors who want more than a simple transaction. A brand that understands the importance of sourcing well, presenting well, protecting well, and giving every piece the attention it deserves.
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Obsidian Vault was built around that idea: offering a more premium, refined, and complete experience in the world of Pokémon cards.

We specialize in singles, graded cards, sealed products, Japanese import opportunities, and collector-focused pieces with strong appeal. We actively follow the market, source inventory consistently, attend events, host live shows, and continue to build new services around the real needs of collectors. Whether it is finding a specific card, sourcing a Japanese product, protecting a slab, ordering a custom binder, or simply discovering a new collectible piece, our goal is to become a trusted name in this space.

What drives us is both the hunt and the build.

The hunt, because we genuinely love finding strong opportunities, tracking down rare cards, identifying standout pieces, and making sought-after items more accessible to collectors.

The build, because we do not just want to operate in the hobby — we want to create something bigger around it. A real brand. A real community. A real experience.

We also believe that the hobby deserves to be lived differently. Not only behind a screen or through purely transactional interactions, but as a complete world where passion, presentation, strategy, community, and creativity come together. That is why we care so much about the image of the brand, the events we build, the partnerships we develop, the content we create, and the overall quality of what we offer. Every detail matters. Every product, every service, and every interaction should reinforce that vision.

Long term, our ambition is clear: to make Obsidian Vault a recognized name in the world of Pokémon and premium collectibles. A brand capable of offering cards, sealed product, sourcing, custom services, protection solutions, accessories, events, and a true experience built around the modern collector.

We are still at the beginning, but the vision is big.

Obsidian Vault stands for the idea that a collection deserves more than just a purchase. It deserves attention, research, protection, presentation, and a real understanding of what makes it special.

Thank you for being part of the journey.
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