Shipping policy

Shipping Policy — Obsidian Vault

We carefully package all orders to help ensure the safest possible delivery experience.

Processing Time

Orders are generally prepared and shipped within 2 to 7 business days, unless otherwise stated.

Shipping Area

At this time, we only ship within Canada.

Delivery Times

Delivery times vary depending on:

• destination
• carrier
• time of year
• external conditions outside our control

Estimated delivery times provided by shipping carriers are not guaranteed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Obsidian Vault is not responsible for delivery issues caused by incorrect address information entered at checkout.

Lost or Delayed Packages

Once a package has been handed to the shipping carrier, shipping times and handling are largely under the carrier’s control. We will do our best to help in the event of a delay or issue.

Unique and One-of-One Inventory

Because many of our products are unique collectible items, there may be rare cases where an order must be canceled before shipping if the item was sold elsewhere before the website was updated. In that case, the customer will be fully refunded.