Refund policy

Return and Refund Policy — Obsidian Vault

Due to the nature of collectible cards, graded cards, and sealed products, all sales are final, except in the case of an error on our part.

No Returns for Change of Mind

We do not accept returns or refunds for:

• change of mind
• personal condition expectations
• market fluctuations
• buyer’s remorse after purchase

Returns Only in Case of Error

A return or refund may be considered only if:

• the wrong item was sent
• the order does not match what was purchased
• there was a clear error on our part

If this happens, the customer must contact us within a reasonable time after delivery and provide:

• their order number
• a description of the issue
• clear photos

Graded Cards

Graded cards are sold according to the grade assigned by the grading company. We do not accept returns or complaints regarding the assigned grade.

Product Photos

The photos shown on the website are not necessarily the exact cards in stock. If you want to see the real card before purchasing, you must request photos through our Instagram at @obsidian_vault.mtl.